Frequently Asked Questions & Policies
How do I make a purchase from your website?
You can email or call our helpful sales team with the product(s) you wish to purchase and we can assist you in organising an invoice for payment prior to shipping your order.
What forms of payment do you accept?
We accept both Visa & MasterCard forms of credit card payment (we do not accept AMEX). We also accept EFT & Direct Bank Deposit (we do not accept Cheques).
Do you sell outside of Australia?
We sell to both the Australian & Worldwide market.
Can I purchase spare parts for my tool from you?
We supply and sell spare parts to suit all of our branded hydraulic products. We do not stock generic third party parts to suit third party hydraulic products.
How do I return an item because I've changed my mind?
Goods must be returned within 7 days of approval being issued. Please note that a 15% restocking fee will apply for opened products.
Used, damaged items or items with damaged or missing packaging will not be accepted for return.
Please note; We are unable to accept a change of mind return on any clearance items, special orders, custom made orders & priority import orders.
I’m interested in having some custom tooling made for the tool I am purchasing, can you help with that?
We offer a wide range of custom cutting & punching tooling solutions to suit the customers desired application. If you provide us with all the relevant information for what you would like to do, our sales team can assist you further.
I’m not really sure how to use/operate the tool I have purchased, can you help me how to use it?
All of our tools and equipment come complete with helpful service and operating manuals that go through all the relevant information on how to look after and properly use the product.
Our helpful sales and technical support team are always available via email or phone to assist you further with any questions you may have. We also have helpful overview videos available on YouTube & Vimeo to see how the product is to be operated when in use
Servicing & RePairs FAQ
Can you service my tool?
We can carry out general service and repairs for all of our branded hydraulic product ranges. We do not service or repair third party products.
I have damaged my tool and am in need of repair, how long do repairs usually take?
Once we have received your tool for repair, we will have one of our technicians carry out diagnostics and see what the problem is. A technician will then provide you with a quotation along with an ETA before carrying out the repair.
Do I need to pay my repair invoice before the repair work is carried out?
Yes, we treat all paid repair & service invoices as a customer confirmation for the repair/service to go ahead.
I’m in need of some spare parts for my tool but not sure what the part numbers are, can you help me?
We can definitely help you. You can always email our helpful sales team with the following information so we can better assist you;
- Product model/serial number
- Dimensions and description of parts you are after
- Pictures of what tool/parts you are after (preferred method)
Can you do emergency remote servicing and repairs?
We cannot do remote emergency servicing and repairs. We carry out all general servicing and repairs from our main workshop using our proprietary testing and repair equipment.
Freight & SHipping FAQ
What shipping options do you offer?
Our preferred shipping partners are FedEx, TNT & Australia Post. We ship directly to both commercial and residential addresses. No matter how small or big the order is we can tailor the best delivery option for you prior to dispatch. All freight & shipping prices are firm for 14 days from the date of quotation.
Do you ship outside of Australia?
We ship worldwide using both FedEx & TNT. We ship to the following regions;
- Eastern Europe
- United States
- South America
- Middle East*
*Some Middle Eastern countries may not be eligible for shipping, please contact our sales team for more information.
Can I nominate freight insurance for my order?
Yes you can. If the customer wishes to add insurance to their order we can provide a quotation & organise insurance for your packaged order prior to payment & dispatch. Please contact our sales team for more information.
What if I am not home when the courier attempts delivery?
If no one is available at the delivery address a card will be left and the parcel will be taken to a local post office or nearest courier depot for collection. If the item is not collected within the allotted time it will be returned to us and an additional fee will be applied for redelivery.
Can you deliver to Parcel Lockers and PO boxes in Australia?
Yes, but only via Australia Post. FedEx & TNT couriers are unable to deliver to parcel lockers and PO boxes.
Can I pick up my order?
Yes you can. Customers can nominate local pick up when finalising their order. Paid orders can be collected between 9am to 4pm – Monday to Friday.
My tracking number says my order has been delivered but I haven’t seen it, what do I do?
Always ensure you do the following;
- Check premises for any packages left, ie. carport, front door, etc.
- Check mailbox and front door for collection card in case the driver missed you.
- Ask other staff members or reception if they have signed for your package.
If you are still unable to find your package you must contact the customer support line of the freight company that is linked to your tracking number. The freight company will open an inquiry and investigate further and resolve the issue.
Need help with a question? contact our sales team via email or phone
for further assistance.
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